impressive cleanliness and outstanding hospitality

efficient check-in, welcoming service

minor cleaning oversight

During my stay at Galeria Plaza Monterrey, I was pleasantly surprised by the kindness of the staff who went out of their way to ensure I had everything I needed. The daily cleaning was thorough, with fresh towels and a spotless room that made me feel comfortable throughout my visit.

clean, clean, clean

I loved the cleanliness of the room! Fresh towels were provided every day, and the bathroom sparkled. It felt like a sanctuary. The staff, especially Luisa, went above and beyond, even helping me with a wardrobe issue on the day of my event.

recommend 😊❤️

Super clean room and the automatic lighting made our stay easy. Loved the A/C and felt comfortable throughout. The staff went above and beyond when helping with a wardrobe mishap!

More fun than I expected!

This hotel exceeded my expectations with its central location and modern amenities. The comfortable beds and well-equipped rooms were a delight. I indulged in the delicious restaurant offerings, particularly enjoying the aguachile. The staff were courteous and helpful, making my stay enjoyable. Perfect for those looking for comfort and convenience!

The pool area is nice, but consider visiting early in the morning for quieter access and to enjoy the sun before it gets too crowded.

It was just a smart choice for a weekend trip in Monterrey with the best value for money ratio. Enjoyed the staff helping us with fresh towels and water whenever we needed them. Make sure to ask for room cleaning early in the day to avoid late visits.

I absolutely loved how clean everything was, from the bright white towels to the spotless bathroom. The pool was a nice spot to unwind and the outdoor lounge area was perfect for relaxation. Just a heads up, the air conditioning took a while to cool down the room, but it wasn't a big deal in the grand scheme of things.

The hotel lobby felt modern and inviting, making a great first impression. My room had an excellent view of the mountains, and the bed was super comfortable. Loved the restaurant. their aguachile was a standout dish, tasty and fresh. However, upon checking in, the staff seemed overwhelmed. It took a long time to get my luggage sent to my room. The AC in my room struggled to keep up with the heat, making it a bit uncomfortable initially. Additionally, the pool felt cold, and there was an overpowering smell of bleach that made it hard to relax. Fresh towels were provided daily, and the bathroom sparkled. Overall, room safety felt secure since access to other floors was limited.

The check-in process was incredibly slow, and the lobby was uncomfortably hot, which made for a frustrating start to my stay. Additionally, the air conditioning in my room struggled to cool down adequately, and it took several hours to reach a comfortable temperature. I also faced issues with the curtain that let in too much sunlight at dawn, disrupting my sleep more than once.